Privacy Policy

Your privacy is important to us. It is the policy of SMP INK VBC to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website and other sites we own and operate.

This policy is effective as of 23 Feb 2026 and was last updated on 30 Oct 2026.

SMS Communications & Consent

By providing your phone number and opting in through our website, you consent to receive text messages from SMP INK VBC regarding consultations, appointment scheduling, appointment reminders, customer support, and occasional promotional offers.

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP to any message.

For assistance, reply HELP or contact us directly at:
Email: [email protected]
Phone: (778) 970-3030

SMS consent is not a condition of purchase.

Mobile Information Sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Information We Collect

We may collect the following information:

  • Name
  • Phone number
  • Email address
  • Photos submitted for consultation
  • Appointment details

How We Use Your Information

We use collected information to:

  • Respond to consultation requests
  • Schedule and confirm appointments
  • Send service related SMS messages and occasional promotional offers to those who opted in
  • Provide customer support
  • Improve our website and services

Cookies & Tracking Technologies

Our website may use cookies, tracking pixels, and similar technologies to improve user experience and analyze traffic. These technologies may collect non personally identifiable information such as browser type, IP address, and pages visited. You may disable cookies through your browser settings; however, some site functionality may be affected.

Log Data

When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device's Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and technical details related to any errors you may encounter. While this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.

Legitimate Reasons for Processing Your Personal Information

We only collect and use your personal information when we have a legitimate reason for doing so. In such instances, we only collect personal information that is reasonably necessary to provide our services to you.

Collection and Use of Information

We may collect personal information from you when you use a mobile device or web browser to access our content, contact us via email or social media, or reach out to us through our website. Personal information will not be further processed in a manner that is incompatible with these purposes.

Disclosure of Personal Information to Third Parties

We may disclose personal information to third party service providers who help us operate our business, such as IT, hosting, data storage and customer service providers, and to our employees and contractors. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

Security of Your Personal Information

When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification. While we do our best to protect the personal information you provide to us, no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach.

How Long We Keep Your Personal Information

We keep your personal information only for as long as we need to. If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you. However, if necessary, we may retain your personal information to comply with a legal, accounting, or reporting obligation.

International Transfers of Personal Information

The personal information we collect is stored and/or processed where we or our service providers maintain facilities. If we transfer your personal information to other countries, we will do so in accordance with applicable law and protect it in accordance with this privacy policy.

Children's Privacy

We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 18.

Your Rights and Controlling Your Personal Information

You always retain the right to withhold personal information from us, with the understanding that your experience of our website may be affected. You may request details of any personal information we hold about you, and ask us to correct anything that is inaccurate, out of date, or incomplete. If you have agreed to receive marketing messages, you may opt out at any time by replying STOP. If you believe we have breached a relevant data protection law, please contact us using the details below and we will promptly investigate and respond in writing. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Limits of Our Policy

Our website may link to external sites that are not operated by us. We have no control over the content and policies of those sites and cannot accept responsibility or liability for their privacy practices.

Changes to This Policy

We may change this privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. Any changes will be posted at this same link.

Contact Us

For any questions or concerns regarding your privacy, you may contact us at:

SMP INK VBC
7132 King George Blvd #104, Surrey British Columbia V3W 5A3
Email: [email protected]
Phone: (778) 970-3030

Results are personalised based on a client's requests, appearance and our technician's recommendations.

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SMP INK VBC. All rights reserved.